All Systems Operational

Uptime over the past 90 days. View historical uptime.
Wildcard Core Network Operational
90 days ago
100.0 % uptime
Today
Upstream Internet Connectivity Operational
90 days ago
100.0 % uptime
Today
Broadband Services Operational
90 days ago
99.88 % uptime
Today
Fibreconnect Full-Fibre Operational
90 days ago
99.65 % uptime
Today
Other Broadband Services (ADSL/FTTC/FTTP) Operational
90 days ago
100.0 % uptime
Today
LiveWave Wireless Operational
90 days ago
100.0 % uptime
Today
Wildcard Local Fibre Network Operational
90 days ago
99.7 % uptime
Today
Newcastle Operational
90 days ago
100.0 % uptime
Today
North Tyneside Operational
90 days ago
100.0 % uptime
Today
Gateshead Operational
90 days ago
99.12 % uptime
Today
Datacentres Operational
90 days ago
100.0 % uptime
Today
Equinix LD8 Operational
90 days ago
100.0 % uptime
Today
Equinix MA1 Operational
90 days ago
100.0 % uptime
Today
Reliance House Operational
90 days ago
100.0 % uptime
Today
Interconnects Operational
90 days ago
99.74 % uptime
Today
Ethernet Services Operational
90 days ago
99.49 % uptime
Today
Broadband Services Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Mar 14, 2026

No incidents reported today.

Mar 13, 2026

No incidents reported.

Mar 12, 2026

No incidents reported.

Mar 11, 2026
Emergency Maintenance - Virgin Backhaul to Team Valley [At Risk]
Completed - The scheduled maintenance has been completed.
Mar 11, 03:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 11, 00:00 GMT
Scheduled - Due to the issues the other night, and in the early hours today, our backhaul supplier to Team Valley will be performing some emergency maintenance within their core network. This is to ensure a continuous and reliable service, and to avoid such incidents in the future.
Mar 10, 21:38 GMT
Mar 10, 2026
Team Valley Backhaul Outage
Resolved - We have observed stability since this afternoon, so are closing this incident. The vendor found the root cause to be related to configuration issues with a core network device between two sites. We will closely be monitoring for any further issues. Thank you for your patience whilst we got this resolved.
Mar 10, 19:29 GMT
Monitoring - A fix has been implemented by Virgin, and traffic is flowing normally.

Engineers will monitor this link closely for the next few hours to ensure this is fixed.
Mar 10, 12:35 GMT
Update - We are investigating the possibility of delivering temporary connectivity using Wildcard's existing wireless infrastructure.
Mar 10, 11:35 GMT
Update - Following a site visit, Virgin engineers are investigating their exchange and network core to determine the root cause of the problem,
Mar 10, 10:42 GMT
Update - We are continuing to work on a fix for this issue.
Mar 10, 07:52 GMT
Update - We are continuing to work with the vendor towards service restoration.
Mar 10, 07:35 GMT
Update - The issue is still being investigated, we are pushing for a resolution on this ASAP.
Mar 10, 06:09 GMT
Update - The issue is still being investigated, several engineers are looking into the root cause.
Mar 10, 05:04 GMT
Update - Wildcard engineers are now on-site at our data centre with the third party tail provider core network engineer, they are currently checking through their equipment where we believe the issue to be.
Mar 10, 03:57 GMT
Update - Engineers have raised the issue with our third party tail provider, who are currently investigating the issue.
Mar 10, 02:02 GMT
Identified - We are currently investigating issues with our backhaul connection to Team Valley, engineers have been diagnosing the issue remotely and have now been dispatched to site.
Mar 10, 01:17 GMT
Mar 9, 2026

No incidents reported.

Mar 8, 2026

No incidents reported.

Mar 7, 2026

No incidents reported.

Mar 6, 2026

No incidents reported.

Mar 5, 2026

No incidents reported.

Mar 4, 2026

No incidents reported.

Mar 3, 2026

No incidents reported.

Mar 2, 2026

No incidents reported.

Mar 1, 2026
Incident: Arcot Grange FTTP Outage
Resolved - This incident has been resolved.
Mar 1, 13:44 GMT
Monitoring - Power has been restored - We'll monitor for stability over the next 24h
Mar 1, 05:53 GMT
Identified - We have identified loss of power to our network equipment
Mar 1, 01:52 GMT
Investigating - Impact Period: Ongoing
Service Impact: Outage

We are aware FTTP customers at Arcot Grange have lost connectivity again today - Engineers are once again working on this incident.
Mar 1, 00:33 GMT
Feb 28, 2026
Incident: Arcot Grange FTTP Outage
Resolved - This incident has been resolved.
Feb 28, 20:40 GMT
Monitoring - Service has been restored by power cycling network equipment - Engineers will monitor this for stability.
Feb 28, 16:35 GMT
Investigating - Impact Period: Ongoing
Service Impact: Outage

We are aware FTTP customers at Arcot Grange have lost connectivity - Engineers are investigating this incident.
Feb 28, 15:33 GMT
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