All Systems Operational

Wildcard Core Network Operational
90 days ago
100.0 % uptime
Today
Upstream Internet Connectivity Operational
90 days ago
100.0 % uptime
Today
Broadband Services Operational
90 days ago
99.88 % uptime
Today
Fibreconnect Full-Fibre Operational
90 days ago
99.99 % uptime
Today
Other Broadband Services (ADSL/FTTC/FTTP) Operational
90 days ago
100.0 % uptime
Today
LiveWave Wireless Operational
90 days ago
99.65 % uptime
Today
Wildcard Local Fibre Network Operational
90 days ago
99.99 % uptime
Today
Newcastle Operational
90 days ago
100.0 % uptime
Today
North Tyneside Operational
90 days ago
100.0 % uptime
Today
Gateshead Operational
90 days ago
99.99 % uptime
Today
Datacentres Operational
90 days ago
100.0 % uptime
Today
Equinix LD8 Operational
90 days ago
100.0 % uptime
Today
Equinix MA1 Operational
90 days ago
100.0 % uptime
Today
Reliance House Operational
90 days ago
100.0 % uptime
Today
Interconnects Operational
90 days ago
100.0 % uptime
Today
Ethernet Services Operational
90 days ago
100.0 % uptime
Today
Broadband Services Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

Scheduled Maintenance

Core Link Upgrade [At Risk] Jul 24, 2026 05:00-07:00 BST

During this time, we'll be performing scheduled maintenance on one of our core routers in Reliance House, Newcastle. During this time we'll be installing additional line cards to add further capacity and redundancy to the device. The network should be considered "at-risk" for the duration of the works.
Posted on Jul 16, 2026 - 16:28 BST
Jul 22, 2026

No incidents reported today.

Jul 21, 2026

No incidents reported.

Jul 20, 2026

No incidents reported.

Jul 19, 2026

No incidents reported.

Jul 18, 2026

No incidents reported.

Jul 17, 2026

No incidents reported.

Jul 16, 2026

No incidents reported.

Jul 15, 2026

No incidents reported.

Jul 14, 2026

No incidents reported.

Jul 13, 2026

No incidents reported.

Jul 12, 2026

No incidents reported.

Jul 11, 2026

No incidents reported.

Jul 10, 2026

No incidents reported.

Jul 9, 2026
Resolved - This incident has been resolved. The root cause was due to a failed backhaul NTU at our hub site located in the Team Valley, Gateshead.
Jul 9, 13:13 BST
Update - We are continuing to investigate this issue.
Jul 9, 12:15 BST
Investigating - We are currently investigating a loss of service effecting certain customers on our network in the Team Valley, Gateshead area. Engineers have been tasked to this outage and a further update will provided as soon as possible.
Jul 9, 11:56 BST
Jul 8, 2026

No incidents reported.