Lumen/Level3 IP Transit Issue
Monitoring - The link is now back online, and we are monitoring closely for any further issues.
Jun 19, 2025 - 02:26 BST
Investigating - We've detected an issue with our Lumen IP transit in our Manchester data centre, where our port is hard down. Engineers are engaging their support team to investigate the issue. Traffic has been rerouted around the fault automatically.
Jun 19, 2025 - 02:08 BST
Uptime over the past 90 days. View historical uptime.
Wildcard Core Network Operational
90 days ago
100.0 % uptime
Today
Upstream Internet Connectivity Operational
90 days ago
100.0 % uptime
Today
Broadband Services Operational
90 days ago
99.98 % uptime
Today
Fibreconnect Full-Fibre Operational
90 days ago
99.97 % uptime
Today
Other Broadband Services (ADSL/FTTC/FTTP) Operational
90 days ago
100.0 % uptime
Today
LiveWave Wireless Operational
90 days ago
99.97 % uptime
Today
Wildcard Local Fibre Network Operational
90 days ago
99.94 % uptime
Today
Newcastle Operational
90 days ago
100.0 % uptime
Today
North Tyneside Operational
90 days ago
100.0 % uptime
Today
Gateshead Operational
90 days ago
99.84 % uptime
Today
Datacentres Operational
90 days ago
100.0 % uptime
Today
Equinix LD8 Operational
90 days ago
100.0 % uptime
Today
Equinix MA1 Operational
90 days ago
100.0 % uptime
Today
Reliance House Operational
90 days ago
100.0 % uptime
Today
Interconnects Operational
90 days ago
100.0 % uptime
Today
Ethernet Services Operational
90 days ago
100.0 % uptime
Today
Broadband Services Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Planned Maintenance: CityFibre Configuration Migration Jun 30, 2025 00:00-06:00 BST

Service Impact: Outage
Impact Period: Up to 30 minutes

CityFibre will be migrating configurations on some North Tyneside services during the night, customers in this area may experience an outage for up to 30 minutes.

We apologize for any inconvenience this may cause.
Posted on Jun 05, 2025 - 15:34 BST

Planned Maintenance: Cityfibre OLT Patching Jul 1, 2025 00:00-06:00 BST

Service Impact: Outage
Impact Period: Up to 30 minutes

CityFibre will be migrating some North Tyneside customers to new network equipment during the night, customers in this area may experience an outage for up to 30 minutes.

We apologize for any inconvenience this may cause.
Posted on Jun 05, 2025 - 15:38 BST
Jun 19, 2025

Unresolved incident: Lumen/Level3 IP Transit Issue.

Jun 18, 2025

No incidents reported.

Jun 17, 2025

No incidents reported.

Jun 16, 2025
Planned Maintenance: Generator On-Load Test
Completed - The scheduled maintenance has been completed.
Jun 16, 17:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 16, 09:00 BST
Scheduled - Service impact: At Risk
Impact Period: Up to 8 hours.

On the 16th, we'll be performing an extended on-load test with our generator.

Power should be considered at risk for the duration of this maintenance window.
Jun 3, 11:55 BST
Jun 15, 2025

No incidents reported.

Jun 14, 2025

No incidents reported.

Jun 13, 2025

No incidents reported.

Jun 12, 2025

No incidents reported.

Jun 11, 2025

No incidents reported.

Jun 10, 2025

No incidents reported.

Jun 9, 2025

No incidents reported.

Jun 8, 2025
Incident: Team Valley Packet Loss
Postmortem - Read details
Jun 10, 10:37 BST
Resolved - No further packet loss has been observed, we now believe this to be resolved.

An RFO will be provided on this page once available.
Jun 8, 13:45 BST
Monitoring - Hardware has been replaced at the exchange - Monitoring for improvements
Jun 8, 04:33 BST
Update - Engineers are en route to the Gateshead exchange to investigate a potential fault with core hardware.

They're expected on site at 1am, with updates expected within an hour of their arrival.
Jun 8, 00:24 BST
Identified - Bursts of packet loss are still being observed - Our supplier has engaged additional teams to find the root cause.
Jun 7, 21:10 BST
Monitoring - Hardware has been replaced - We're monitoring for improvements
Jun 7, 18:59 BST
Update - Our supplier is expecting to commence work to replace hardware at their exchange at 17:30

Please be aware this will cause circuits to be hard down, and will also impact some other leased lines with Virgin tail circuits,
Jun 7, 16:47 BST
Update - Our supplier has identified a flapping port at the head end that may be responsible for the spikes in packet loss - An engineer is being dispatched to replace modules and clean fibres.
Jun 7, 13:03 BST
Identified - A small amount of packet loss is still being observed - We're working to determine the next steps
Jun 7, 09:35 BST
Monitoring - Further hardware has been replaced, we are monitoring for improvements.
Jun 7, 00:53 BST
Identified - A small amount of packet loss has been observed again, and our supplier is still seeing errors on the link.

Further replacement hardware has been ordered with a view to replacing around between 22:00 - 23:00.
Jun 6, 20:35 BST
Monitoring - Following engineer work, we are monitoring this for improvements.
Jun 6, 19:17 BST
Update - Our supplier will be commencing a hardware replacement and intrusive circuit test within the hour.

Downtime of 30 minutes should be expected.
Jun 6, 18:23 BST
Identified - CRC errors are still being observed on our backhaul, as such our supplier is sourcing replacement hardware.

A short outage should be expected later whilst hardware is replaced - Updates will be provided once an ETA is known
Jun 6, 16:48 BST
Monitoring - We have replaced hardware and are monitoring for improvements
Jun 6, 14:26 BST
Identified - We're aware of an issue impacting the Team Valley backhaul circuit causing this loss.

We're dispatching an engineer to replace hardware at the end of the circuit - Users may experience a brief outage (<1m) whilst this happens.
Jun 6, 12:34 BST
Investigating - Impact Period: Ongoing
Service Impact: Packet Loss / Intermittent Connectivity

We're currently aware of issues in the Team Valley area causing intermittent packet loss for leased line and FTTP customers. This is being investigated.
Jun 6, 09:19 BST
Jun 7, 2025
Jun 6, 2025
Jun 5, 2025

No incidents reported.

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